Weather, the sea, and our promise
Komodo is open water. Sometimes the wind wins. Here is how we keep your money and your day safe.
- 01
Safety first
If the weather or sea is unsafe (or the harbour master does not issue a sailing permit), we cancel the departure. This is a safety decision, not a choice.
- 02
Free reschedule
The default: we move your trip to another date at no cost. You receive a credit code valid for 90 days.
- 03
Refund on request
If a reschedule is not possible, your deposit is fully refunded to your bank account on request.
- 04
You cancel
Tell us as early as you can on WhatsApp. For guest-side cancellations, we try a reschedule first.